Yes, all of our products are gluten-free.

Yes! All our products are vegan and cruelty-free. We meticulously source plant-based ingredients for our bespoke blends and ensure our practices are ethically sound. Our commitment to cruelty-free practices is certified by Leaping Bunny, which guarantees that our products are never tested on animals. 

At JADÉ Complexions, our goal is to exceed the standard of "clean" and achieve the highest level of purity possible. We are proudly certified by Leaping Bunny and Credo Clean, which drives us to craft each custom formula without relying on commonly used additives in the beauty industry that can irritate and prolong skin reactions. Instead of masking the scent of our ingredients with potentially harmful chemicals, we leave our formulas in their original state to showcase the natural aroma.

Our products are vegan, cruelty-free, sustainably farmed, and always packaged in eco-friendly materials for guilt-free indulgence.

Though our first batch is exclusively available to professionals through JadeComplexions.com, non-professionals can purchase it in-person at our Complexions Skincare Studio in West Hollywood. You can also join our mailing list to be notified when the Crystalline Marine Facial Polish becomes available on our website to all. In the meantime, we invite you to explore our collection of Complexions Approved products, carefully curated from our partner brands.

We believe skincare is deeply personal, and using professional-grade products requires expert guidance. That’s why we require consultations with our trained and licensed professionals before purchasing our professional products. This ensures that your treatment is tailored to your specific skin needs and goals, maximizing effectiveness and achieving the best results.

At JADÉ Complexions, we recognize the interconnectedness of mind, body, and skin — a philosophy that’s reflected in our products, our understanding of beauty, and the way we approach skincare. Our products integrate holistic wellness through the use of natural ingredients, as well as mantras called Application Affirmations, which turn your skincare routine into a mindful moment.

Professional-grade skincare is formulated to perform. At JADÉ Complexions, we carefully select every single ingredient, optimizing for pH and effectiveness. Our formulas feature clinically backed actives at high concentrations, and we produce in small batches for premium quality every time. Each product is tested and approved by a team of estheticians, ensuring it meets the high standards of professionals worldwide.

From top to bottom, all of our products come in 100% recyclable materials: glass, post-consumer resin (PCR) tubes, and eco-paper boxes. No tricky deconstructing or special sorting is required for disposing of our packaging — it's as simple as throwing it in your recycling bin. This mirrors our larger philosophy of the oneness of humanity and nature that we strive to embody, and our commitment to giving back more than we take.

Absolutely! We welcome you to contact our customer service team for personalized product recommendations. We’re here to help you find the best options based on your unique needs.

Yes, a valid esthetician or cosmetologist license is required to purchase and use our professional-grade products.

Yes, we offer training programs and resources to help estheticians incorporate our products and protocols into their studio services. Please contact our head of education, Rickie at rickie@jadecomplexions.com.

We encourage individual consultations with licensed estheticians, and we are exploring ways to offer virtual consultations in the near future.